Refund policy

Last Updated: 31 August 2026

At Panwari's, we take utmost care to ensure that all food products are packed hygienically and dispatched in good condition.

No Returns or Exchanges

Due to the perishable and consumable nature of our food products, we do not accept returns or exchanges once an order has been delivered.

For reasons of food safety, hygiene and quality control, products that have left our supply chain cannot be taken back or resold.

Therefore, returns or exchanges will not be accepted for reasons including:

Change of mind
Product no longer required
Incorrect product or quantity ordered by the customer
Personal taste or preference
Packaging opened after delivery
Products partially or fully consumed
Minor variations in colour, size, shape or appearance that are natural to agricultural and food products

Damaged, Wrong or Defective Products

We will review a replacement or refund request only if:

You received a product different from what you ordered
The product was damaged during transit
The package was received opened or tampered with
The product was expired at the time of delivery
There is a genuine manufacturing or packaging defect

You must inform us within 24 hours of delivery.

Please provide:

Order number
Customer name
Clear photographs of the product
Clear photographs of the outer and inner packaging
Batch number and expiry/best-before details where applicable
An unboxing video, wherever available

Requests received after 24 hours may not be eligible for review.

Refunds

If, after verification, Panwari's determines that the product is eligible for a refund, the refund will be processed to the original payment method.

The time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.

Shipping charges, where applicable, are generally non-refundable unless the issue occurred due to an error by Panwari's.

Replacement

Where appropriate, Panwari's may offer a replacement instead of a refund.

A replacement is subject to:

Verification of the complaint
Product availability
Serviceability of the delivery location

Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been packed, handed over to the courier or dispatched, cancellation may not be possible.

If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

Delivery Refusal

Customers are requested not to refuse delivery of an order after dispatch unless the package is visibly damaged or tampered with.

Orders refused for reasons not attributable to Panwari's may not be eligible for refund of shipping or logistics charges.

Natural Variations

Dry fruits, nuts, seeds, spices and other agricultural products may naturally vary in colour, size, shape, texture and appearance from one batch to another.

Such natural variations do not constitute a defect and are not eligible for return, exchange or refund.