Terms of service

Last Updated: 31 August 2026

Welcome to Panwari's. These Terms of Service govern your use of our website, www.panwaris.com, and your purchase of products from us.

By accessing our website, placing an order, or using any service offered by Panwari's, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

1. About Panwari's

Panwari's operates an online retail platform offering packaged food products including dry fruits, nuts, seeds, spices, masalas, pickles and other food and grocery products.

Products may be sourced, packed, marketed and/or distributed by Panwari's or supplied through authorised vendors and suppliers, as applicable.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are using the website on behalf of a company, organisation or another person, you confirm that you have the authority to accept these Terms on their behalf.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, weights, prices and other information shown on the website are accurate.

However, actual products may occasionally differ slightly in appearance from website photographs due to packaging changes, natural variations, lighting or screen display.

Dry fruits, nuts, seeds, spices and similar agricultural products may naturally vary in colour, size, shape, texture and appearance between batches.

Such natural variations do not constitute a product defect.

4. Food Information and Allergies

Customers are responsible for reviewing the product label, ingredients, allergen information and nutritional information before consumption.

Certain products may contain or be processed in facilities handling nuts, tree nuts, seeds and other allergens.

If you have a known food allergy, intolerance or dietary restriction, please carefully review the product information before purchase and consumption.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes depending on the manner in which they are displayed on the website and checkout page.

Panwari's reserves the right to change product prices, discounts, offers and promotions at any time without prior notice.

The price applicable to an order will be the price displayed and accepted during checkout.

6. Orders

Submitting an order does not automatically guarantee acceptance.

Panwari's reserves the right to accept, reject or cancel an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity, payment failure, incorrect customer information or inability to service the delivery location.

If a prepaid order is cancelled by Panwari's after successful payment, the eligible amount will be refunded to the original payment method.

7. Payment

Payments may be processed through third-party payment gateways made available on our website.

Available payment methods may include UPI, debit cards, credit cards, net banking, wallets or other payment options supported by the payment service provider.

Panwari's does not directly store complete card or banking credentials.

Payment processing is also subject to the terms and conditions of the respective bank, payment gateway or financial service provider.

8. Shipping and Delivery

Orders are delivered to the address provided by the customer during checkout.

Customers are responsible for providing complete and accurate delivery information, including recipient name, address, PIN code and phone number.

Estimated delivery times are indicative and may be affected by courier operations, weather, public holidays, remote locations, operational disruptions or circumstances beyond our reasonable control.

Detailed delivery conditions are provided in our Shipping Policy.

9. Returns, Exchanges and Refunds

Because Panwari's sells food and consumable products, returns and exchanges are generally not accepted after delivery for food-safety, hygiene and quality-control reasons.

Eligible claims involving damaged, incorrect, tampered, expired or genuinely defective products will be handled according to our Return & Refund Policy.

Customers should read that policy before placing an order.

10. Order Cancellation

Customers may request cancellation before the order has been packed or dispatched.

Once an order has been packed, handed over to a courier or dispatched, cancellation may no longer be possible.

Any eligible refund will be processed according to our Return & Refund Policy.

11. Product Availability

All products are subject to availability.

An item appearing on the website does not guarantee continued availability.

If an ordered product becomes unavailable after payment, Panwari's may offer a replacement, issue an appropriate refund, or contact the customer for further instructions.

12. Offers and Promotions

Promotional codes, discounts, free products, bundled offers and other promotions may be subject to separate conditions.

Unless specifically stated otherwise, offers cannot be combined.

Panwari's reserves the right to modify, suspend or withdraw promotions in cases of misuse, technical errors or other reasonable circumstances.

13. Website Use

You agree not to misuse our website.

You must not:

attempt unauthorised access to the website, server or systems;
introduce viruses, malware or harmful code;
misuse offers, discounts, payment systems or promotional programs;
place fraudulent orders or provide false information;
copy or commercially exploit website content without permission;
interfere with the operation or security of the website.

Panwari's may restrict or terminate access where misuse or fraudulent activity is reasonably suspected.

14. Intellectual Property

All branding, logos, product photographs, artwork, text, website design and other original content appearing on the Panwari's website are owned by or licensed to Panwari's unless otherwise indicated.

They may not be copied, reproduced, distributed or used commercially without prior written permission.

15. Third-Party Services

Our website may use or link to third-party services, including Shopify, payment gateways, logistics providers, social-media services and analytics providers.

Such third-party services operate under their own terms and privacy policies.

Panwari's is not responsible for independent services or websites operated by third parties except to the extent required under applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, Panwari's will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.

Nothing in these Terms is intended to exclude or restrict rights available to consumers under applicable Indian law.

17. Force Majeure

Panwari's will not be responsible for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including natural disasters, floods, fires, strikes, transport disruptions, government restrictions, internet outages, epidemics, courier disruptions or similar events.

18. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

By using the website, you acknowledge that you have reviewed the Privacy Policy and understand how your information may be collected, processed and used.

19. Changes to These Terms

Panwari's may revise these Terms of Service from time to time.

Updated Terms will be published on this website with the revised effective date.

Continued use of the website after an update constitutes acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts in Tamil Nadu, India, subject to applicable consumer-protection laws and other mandatory legal rights.