Shipping policy

Last Updated: 31 August 2026

At Panwari's, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, dispatch, delivery and shipping practices for purchases made through www.panwaris.com.

1. Service Area

Panwari's currently ships orders to serviceable locations within India.

Delivery availability depends on the PIN code, courier partner coverage and the nature of the products ordered.

If a location is not serviceable, we may cancel the order and refund any eligible prepaid amount to the original payment method.

2. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Orders may require additional processing time during:

weekends and public holidays;
festivals and promotional periods;
unusually high order volumes;
adverse weather conditions;
operational or courier disruptions.

Customers will be informed where a significant delay is identified.

3. Dispatch

Once an order has been packed and handed over to our courier or logistics partner, it will be considered dispatched.

Where available, customers may receive tracking information through email, SMS, WhatsApp or the order-status page.

Tracking information may take some time to become active after dispatch.

4. Estimated Delivery Time

Delivery timelines vary according to:

destination PIN code;
courier availability;
distance from the dispatch location;
public holidays;
weather or transportation conditions;
other circumstances outside our reasonable control.

The estimated delivery period displayed during checkout or communicated after dispatch is an estimate and not a guaranteed delivery date.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes payment.

Shipping charges may vary depending on:

delivery location;
order value;
weight or dimensions of the shipment;
courier charges;
promotional shipping offers.

Panwari's may offer free shipping on selected products, minimum order values or promotional campaigns.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

recipient name;
house/building number;
street/locality;
city;
state;
PIN code;
mobile number.

Panwari's will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.

7. Delivery Attempts

Our courier partner may contact the customer before or during delivery.

If delivery cannot be completed because:

the customer is unavailable;
the address is incomplete or incorrect;
the phone number is unreachable;
entry to the delivery location is restricted; or
the customer refuses delivery,

the courier may make another attempt or return the shipment to Panwari's.

Additional shipping or re-delivery charges may apply where the failed delivery was not caused by Panwari's.

8. Delayed Delivery

While we endeavour to deliver within the estimated timeline, delays may occasionally occur due to circumstances beyond our control.

These may include:

courier delays;
severe weather;
natural disasters;
strikes;
transport disruptions;
government restrictions;
regional disturbances;
high seasonal order volumes.

A delay alone does not automatically qualify an order for cancellation or refund once the shipment has been dispatched.

9. Damaged or Tampered Packages

Customers are requested to inspect the outer package at the time of delivery.

If the parcel appears visibly:

damaged;
opened;
torn; or
tampered with,

please photograph or record the condition of the package before opening it.

Where appropriate, customers may refuse visibly tampered shipments.

Please contact Panwari's within 24 hours of delivery if a product is received damaged, incorrect, tampered with or otherwise eligible for review under our Return & Refund Policy.

10. Missing or Incorrect Products

If an order is delivered with a missing or incorrect product, please contact us within 24 hours of delivery and provide:

order number;
photographs of the parcel;
photographs of the items received;
packaging images;
an unboxing video, wherever available.

The matter will be reviewed and an appropriate resolution will be provided where the claim is verified.

11. Food Product Handling

Panwari's sells packaged food products including dry fruits, nuts, seeds, spices, masalas, pickles and related products.

Customers should store products according to the storage instructions printed on the packaging after delivery.

Panwari's cannot be responsible for deterioration caused by improper storage or handling after successful delivery.

12. Order Cancellation After Dispatch

Once an order has been packed, handed over to the courier or dispatched, cancellation may not be possible.

Please refer to our Return & Refund Policy for further information.

13. Refused or Undelivered Orders

If a customer refuses an order without a valid reason after dispatch, or if the shipment is returned because of incorrect customer information or repeated unsuccessful delivery attempts, shipping and return-to-origin logistics costs may be deducted from any eligible refund, to the extent permitted by applicable law.

14. Delivery Confirmation

An order may be treated as delivered when the courier or logistics partner records successful delivery at the address provided by the customer.

If tracking shows an order as delivered but you have not received it, please contact us promptly so that we can raise the matter with the courier partner.